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Digital Behaviour

This category contains 17 posts

What is your new year resolution?


Last year on the new year’s eve I dwelt on the pessimists and the optimists. But this year I am quite fascinated with this year’s learning and resolutions I can take. I was rudely shaken by the point of view of Calvin when he took an exception to Hobbes’ suggestion! With over fifty-five years under … Continue reading

Managing Cascading Customers


In the earlier post I had introduced the next challenges that an organization would face. The challenges were, Managing Chaos Managing Connectedness Managing Cascading Customers In this post I will discuss the third challenge. There are two concepts that I want to introduce at the outset. Rejection before selection Speed of good news vs bad news … Continue reading

Managing Connectedness


In the earlier post I had introduced the next challenges that an organization would face. The challenges were Managing Chaos Managing Connectedness Managing Cascading Customers In this post I will discuss the second challenge. The word connected brings to mind for most people, an image of a handshake, number of LinkedIn connects, or friends in … Continue reading

Managing Chaos


In the earlier post I had introduced the next challenges that an organization would face. The challenges were Managing Chaos Managing Connectedness Managing Cascading Customers In this post I will discuss the first challenge. Organizations constantly strive to grow. They grow sometimes at the cost of profitability, sometimes at the cost of bad service and … Continue reading

The next challenge


Organizations spend time in understanding the challenges faced by them on a daily basis – challenges at all levels – at strategic level, at departmental levels, and even at daily transaction levels. Deep discussions with spreadsheets and graphs are often held to debate on seasonality, segments and super special discounts. Tools and techniques are used … Continue reading

So you want to help?


Imagine your best friend’s close relation has passed away. What would you do to help? Reader’s Digest carried an article a while ago suggesting polishing of the shoes to help with funeral arrangements. The problem is one relating to image building. We all want to be seen helping, to be talked about how helpful we … Continue reading

Using the power to make a point and excel at penning the written word


There are many ways to climb the corporate ladder. Some resort to the spoken word though most of us use the fingers to do the talking. They dictate procedures, write elaborate steps on how to behave in an organization, checklists for almost everything in the office; from switching off the power, to what to do … Continue reading

Three books that I have lost touch with…


The encyclopedia – to a large extent replaced by the Google and the Wikipedia. The dictionary – this took some time. I remember that I was once told the difference between ‘went’ and ‘went off’. The difference was explained with the statements – ‘He went with his wife to the beach’ vs ‘He went off … Continue reading

Exploring words across time


There is a Google search feature which has been around for a while now. At least 3 to 4 years now as far as I am aware. Type the search terms ‘define ’ and you would probably see the meanings for the word and if you were to expand the drop down arrow you will … Continue reading

What sort of a programmer are you?


There are two types of programmers – the inside-out and the outside-in. Let me illustrate using an example. Consider the game of bulls-and-cows. For those not aware of this problem see here. Assume that the program that needs to be written is a version where the player tries to guess what the computer has randomly … Continue reading

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